Why Customer Experience is Vitally Important


Providing excellent customer service has always been something that successful companies prioritize. However, today business are seeing a shift in this focus from simply providing good service for their consumers to providing a great and memorable experience.

What is customer experience and why is it so important to a company’s success? Here are a few facts that today’s burgeoning businesses need to know to keep their loyal clients and continue to grow market share.

Catering to Today’s Customer

Some fast facts that might surprise you about the importance of customer experience include:

  • Over half of consumers polled are willing to abandon a company they are currently loyal to for a competitor if that competitor provides a better experience.
  • Around two-thirds of polled consumers say they are willing to pay more for a better experience with no other differences in products or services. 
  • Over 80% of consumers say that the experience a company provides is just as important as the products they sell or services they provide.

Creating Great Customer Experiences starts with the Best Talent

Now you know a little more about the importance of creating great customer experiences – how can you ensure that you’re doing this for every customer you serve?

While there is something to be said for appropriate training, recruiting top talent is a key component to great customer experiences. Here are some examples of how Risch Results enhances our own customer’s experiences while helping them find key talent.

  • While many recruiting firms pride themselves on sending clients as many resumes as possible, at Risch Results, we enhance our client’s experience by introducing them to only the best talent. 
  • Finding great talent for hard to fill and unique positions is common for Risch Results. But to make our clients feel at ease with the process we air on the side of overly communicating so that our clients are aware of where we are in the search process.

For the best in recruiting and staffing to get great results in creating quality customer experiences, see the industry experts at Risch Results. With meticulous, comprehensive processes created to find the perfect matches between talented individuals and companies looking for their services, you’ll be glad you trusted your recruiting to Risch Reuslts. Remember – if you’re in business, you’re in the business of creating experiences from the inside out. Let Risch Results help you do exactly that!

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