How Risch Results Helped a Family-Owned Business Hire an Operations Manager to Enhance Business Operations

Executive Summary

A well-established, family-owned business in Washington, D.C., with a 30-year reputation for matching high-net-worth families with top-tier household staff, needed an Operations Manager to support its expansion. Founded on trust, integrity, and personalized service, the company sought a leader who could not only optimize operations but also embody its core values. Through a targeted and strategic recruitment approach, Risch Results successfully placed a seasoned professional with 15+ years of recruiting experience in healthcare, whose background in leadership, training, and operational efficiency made her the perfect fit.

About the Client

Our client is a premier household staffing agency that has built its business by fostering meaningful relationships with families and candidates alike. With a reputation for  exceptional service and deep-rooted family values, they understand the importance of hiring individuals who share their commitment to trust, discretion, and excellence.

As their business expanded, they needed an Operations Manager who could enhance internal processes, lead teams effectively, and maintain the high standard of service their clients expect.

The Recruiting Challenge

The client faced three critical hiring challenges:

• Cultural Fit – As a close-knit, family-run business, they needed a candidate who could seamlessly integrate into their values-driven culture, prioritizing trust, empathy, and accountability in both leadership and client relationships.
• Leadership & Operational Expertise – The ideal candidate needed proven experience in managing teams, streamlining processes, and ensuring operational efficiency.
• Industry Adaptability – While prior experience in the household staffing industry was not required, the candidate needed transferable skills to navigate a high-touch, service-oriented environment.

The Risch Results Solution

Understanding the client’s unique combination of operational needs and cultural priorities, Risch Results designed a tailored recruitment strategy to find the ideal candidate:

1. Expanding the Talent Pool – Instead of limiting the search to household staffing professionals, we targeted candidates from healthcare, education, and recruiting—industries known for their strong interpersonal skills, structured processes, and client-centric service models.
2. Screening for Cultural Fit – Beyond technical expertise, we conducted in-depth interviews and behavioral assessments to evaluate candidates’ alignment with the company’s values of empathy, accountability, and relationship-building.
3. Strategic Client Collaboration – By maintaining ongoing communication with the client, we refined the search criteria throughout the process, ensuring candidates not only had the right skills and experience but also the mindset and leadership approach that fit the company’s culture.

The Outcome & Results

• Successful Placement – We placed a highly qualified Operations Manager with 15+ years of experience in healthcare recruiting, bringing a structured, process-driven approach to operations.
• Value-Added Expertise – With a background in teaching, the candidate possessed exceptional communication, training, and leadership skills, aligning perfectly with the company’s mentorship and team development culture.
• Long-Term Impact – The new Operations Manager has streamlined internal workflows, strengthened leadership within the organization, and reinforced the company’s values-driven approach to service, positioning the business for continued success.

Why It Matters for Other Growing Businesses

Family-owned businesses often face unique hiring challenges, requiring leaders who can balance operational expertise with cultural alignment. A misaligned hire can disrupt a business, while the right leader can enhance efficiency, strengthen team dynamics, and uphold core values.

At Risch Results, we specialize in identifying, vetting, and securing top talent who don’t just meet technical qualifications but also align with the heart of an organization. Our personalized, strategic approach ensures companies find leaders who drive both operational success and cultural continuity.

Ready to Build Your Dream Team?

Finding the right leader can transform your business. Let Risch Results help you identify top talent that fits both your operational and cultural needs. Contact us today to start the conversation!